The Genesis Experience

We Are Here to Exceed Your Expectations

At Genesis, we want your experience to be nothing less than exceptional, from first glance through ownership.

The Beginning of a New Relationship

We know that purchasing a vehicle isn’t a transaction—it’s the beginning of a new relationship. At Genesis, we take a distinctly Korean approach to customer service, where we embrace the concept of “Son-nim,” which translates to “honored guest.” As our guest, we’d like to introduce you to a suite of benefits designed to make your experience anything but ordinary.

True White Glove Service

Genesis Concierge is a complimentary service that helps you find the perfect vehicle. From acting as your personal liaison with Retailers to arranging at-home test drives, a Genesis Concierge is on standby to help you every step of the way.

Complete Peace of Mind

Genesis owners get Complimentary Scheduled Maintenance for 3 years or 36,000 miles, whichever comes first.

Ready When You Are

Enjoy the convenience of Genesis Service Valet, an ownership benefit that allows you to have your vehicle serviced without leaving your home or office. A valet will pick up your vehicle for maintenance and return it once it's done. Additionally, if required, the valet can provide a loaner or transport you to and from the retailer. Service Valet is available for 3 years or 36,000 miles with the purchase of a new Genesis.

Luxury Service at Any Time

Should your travel plans take an unexpected turn, our Roadside Assistance program is there to help. Whether you need a tire change, transportation to the nearest Genesis retailer or reimbursement for certain unexpected overnight expenses, we have your back. This benefit is available for 5 years from the date of first usage.

Want to Know More?

We’re at your service. Contact us to learn more about the exclusive perks and benefits of owning a Genesis vehicle.

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